Certified Trainer - Retail, Attractions, and Kids Entertainment

Are you ready to train the Pack?

Certified Trainers will be the first to guide new Pack Members through a structured program that takes a

blended approach to learning by utilizing Great Wolf U (e-learning), classroom training, and on-the-job

training.

To become a Certified Trainer (CT), you will go through a half-day of interactive training focused on adult

learning principles, how to adjust your training style to meet the learner’s needs, how to facilitate

classroom training and much more.

As a Certified Trainer, you will guide the trainee through daily training agendas in Great Wolf U, mentor

them during on-the-job training shifts, and sign-off on their daily progress. You will also learn how to

communicate with your fellow trainers and leaders to ensure that every new Pack Member is well

trained and ready to deliver ImPACKful Service to our guests.

Certified Trainer Perks

• $1 an hour pay increase while training (CT job code)

• Quarterly CT meetings with Director and Managers - opportunity to strengthen communication, bond as a team, evaluate trainees/identify gaps in their training, discuss ways to improve in the future, etc.

• Bi-yearly CT team-building events in the lodge
• Group activities to build trust, develop more effective communication skills, and strengthen bonds as a training team

• Opportunity for Pack Members who want to advance their career at Great Wolf and be considered for the Supervisor Essentials Program

• Certified Trainers will have the opportunity to apply to be a member of the new lodge opening team. (Webster, TX & Naples, FL in 2023 and Foxwoods, CT in 2024!)

General Certified Trainer Qualifications:

• Has been a Pack Member for at least three months, in good standing, No corrective action in

the past 90 days and must have a minimum rating of strong contributor

• Passion for training and a desire to train new Pack Members
• Strong communication skills - conveys ideas and objectives effectively and is able to listen,

understand, and respond to what others are telling you

• Positive attitude and friendly, welcoming demeanor
• Exemplifies and embodies Our Purpose & Values
• Actively demonstrates ImPACKful Service during every shift and leads by example
• Note: CTs can be removed from their CT position at any time due to corrective action

Retail Trainer Qualifications

• Excellent product knowledge and merchandising standards
• Leads by example when it comes to ImPACKful Service and proper execution of Steps of

Service

• Asks the right questions and seeks out ways to anticipate guest needs
• Expert at using the POS system and ringing in items properly
• Crossed trained in all retail outlets is preferred but strong proficiency in one outlet is acceptable

Attractions Trainer Qualifications

• Excellent product knowledge and merchandising standards
• Leads by example when it comes to ImPACKful Service and proper execution of Steps of Service
• Asks the right questions and seeks out ways to anticipate guest needs
• Expert at using the POS systems and ringing in items properly
• Crossed trained in all attraction outlets is preferred but strong proficiency in one outlet is acceptable
• Certified on Ropes course where applicable

Kids Entertainment Trainer Qualifications

• Excellent knowledge in all events, activities, and seasonal offerings
• Proficient in all dance choreography and scripts for events
• Leads by example when it comes to ImPACKful Service and proper execution of Steps of Service
• Certified in all character trainings
• Has a strong stage presence with high energy and a professional demeanor